Forum Tech Support Updates

@victoria1 Victoria
Fri, 12 Nov 2021 21:38:23 +0000
Tech Support

@victoria1 wrote:

Hello everyone!

In order to best keep track of any technical concerns more efficiently, we will be implementing a new workflow moving forward. This will allow your report to be forwarded to the appropriate teams, so it will be seen and heard.

For any customer service issues, please contact feedback@tapas.io.

Customer service issues are:

Ink Offer concerns

Purchases

Account issues

Technical concerns

And any other concerns you may have!

For creator related issues, please visit our Tapas Community Discord and add a ticket into our #tech-report channel.

Creator related issues are:

Issues around posting your series

Payment issues

Technical concerns

For community related issues, please contact communitybehavior@tapasmedia.co.

Community related issues are:

User misconduct (See Code of Conduct in our guidelines)
Note: This relates to Tapas.io only - For any concerns and issues on our forums, continue to flag offending posts or contact our moderators for help.

We will be closing the Tech Support category here in the forums in order to avoid future concerns to be missed. Should you have questions for your fellow creators, you can always post them in the Questions Category!

Previous pending tickets created on the forums will be handled as we forward your ticket to our Customer Care Team.

Thank you for your understanding!
PS. No, we’re not getting rid of the forums. Don’t panic.;D

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