Subscriber count discrepancy?

[heterodont]

Normally I don't care all too much about my subscriber count, it's just something I casually check now and then which is why I noticed something a little odd.

For my comic In Memoriam, I've been stuck at 6,307 subs for quiiiiite a while now - suspiciously long in fact. Today kinda tipped me off something was wrong, seeing as my stats say 16 people subscribed, yet I was stuck at 6,307..? Checking the series preformance, I should technically be at 7,181 subs but instead its 6,307.

At first I just thought, hey, maybe the same amount of people are subscribing as those unsubscribing, but the numbers just weren't adding up

Unless there's some new thing where subs dont count towards the number unless they do xyz, I was just wondering if its truly a bug or if this is happening with anyone else?

edit; yes I've checked on mobile and other browsers/logged out, it still shows 6,307 subs.

[MoeMoe]

ive had a similar thing, where 4+ people subscribe to me but the sub count looks the same or lower. i thought people were just leaving at convenient times, but it did cross my mind that it was a glitch

[dawgofdawgness]

I think it might be a Tapas glitch? There was a glitch yesterday as well when the notifications were broken on my account. Maybe the website has been a little wonky recently

[dots]

ah im actually have the same issue with my sub count too! it's not a huge difference like yours, but my sub count is 1+ higher than what it's supposed to be. i've noticed that it was off around september though.

[Will]

This has been going on for a while. I made a similar post about this a month or so back. Several people commented and 0 response from admins. Would be nice to have cross communication rather than just "Hey THIS NEW THING IS HAPPENING." Needs more community interaction especially on the technical difficulty side.

[akemikae]

I've had this issue too actually for the past 2 weeks or so. The numbers don't seem to make sense whatsoever?? Glad I'm not the only one that's had this issue.

[heterodont]

Yeah as i was making this topic I think I got suggested that topic as well and was disappointed to see no response from staff either

It's definitely weird because my sub count was doing just fine up until recently. Hopefully this time some staff member will answer

[375]

SAME! I can have four people sub to me and I still stay at 247 and Im just like, oh well ghost subscribers I guess and shrug my shoulders.

[jurinova]

I've had the same problems, too! At first I thought that my new episodes haven't been that great and people unsubcribed but then it kept happening. Every update I'd get new followers and still the subscriber count would still be the same or less, which was quite suspicious. It's good to know this might just be a glitch and not actual readers leaving as new ones come in.

[scythe]

Did you count up your exact number of subscribers from the page where you can see all of them?

[heterodont]

Oh god, I don't have the patience for that. I just went to the dashboard stats and clicked on the subscribers tab and added up the number I got per month.

[LordVincent]

If you send an email to feedback@tapas.io or tag @staff they will be properly notified of the issue.

Email is faster/more secure it seems, last time I turned that email I received a response in just a few hours I think.

[MoeMoe]

its actually pretty fast to count cus each row is 5 subscribers, each page is 20 subscribers so you just go by 20s plus the leftovers

[XzynderVexymous]

Mine’s stopped. Oh wait... that’s because I temporarily stopped my Comic XD.

Okay, for reals, it’s probably your activity in the forums. I get views, likes, and subs for my inactive Comic because I’m on the forums.

[heterodont]

I'll send an email today then! I just wasn't sure if it was just a problem I was having but it seems like a lot of other people are having the same issue too :>

[Evan]

The problem with that method described is that it counts all people who subscribed, not the net change between months. If 5 people subscribe in January but at the same time 3 people unsubscribe, it still counts 5 people subscribing.

I went ahead and counted with @MoeMoe's method and:
In Memoriam had 3619 subscribers but displays 3617 subscribers,
Kongene Faller has 1946 but displays 1945 subscribers, and
Kongene Faller (Extras) has 297 subscribers but displays 296 subscribers
so it doesn't seem as serious as it is.

As for totals, you have 7572 subscribers and it actually does say 7572 subscribers in total.

Right now, the only explanation I can think of is technical problems on the server side not properly updating client side numbers or something like that, but the number of subscribers you see is pretty close to the number of subscribers you have and no one is really being cheated out of subscribers or anything like that.

[heterodont]

Yeah I added it via the method moemoe suggested and it just further confused me lol. I figured the way i did it only considered the net gain and not just those who stayed subscribed.

Regardless i sent an email to feedback (support?) So if that was what happened then I'm wiser about it :v

[nikaalexandra]

i'm really glad i'm not the only one with this problem OTL

i've talked about this in another thread but i'm not sure the issue is one of subscribers being displayed correctly on pages v dash, but one of people subscribing and subscription rates being displayed lower and lower with each new subscription

in the past two months since i came off hiatus i've netted 100+ new subscribers, however my actual sub count has dropped nearly identical to that number with not a lot of rebound. not to say that i don't think people would finally decide they have had enough of my nonsense, but a mass exodus of 200+ in such a short amount of time seems suspicious, especially given that my numbers only go down when someone new subscribes. that compounded with the fact that some of my readers have needed to resub every week because i'm not showing up in their library makes it seem like theres an icky bug in the system that might be unsubbing users without their knowledge

i'll shoot tapas an email too, lets see if we can get to the bottom of it

[escente]

Would be comforting to know if there's an issue! According to dashboard, I gained 50 subs after posting my newest episode, however my total count has dropped by ~15.
Either there's a bug or people are finally realising that my comic isn't BL

[jurinova]

Bringing this thread back up because this still seems to be a problem. I noticed that if I get a large amount of followers quickly then the numbers can keep up, but if there's only a handful of new subscribers then the count just stays the same. My subcriber count has not gone up at all in a month despite me getting notifications on new readers. Either this problem still exist or my readers have very good psychic skills, so that there's always the same number of people unsubscribing as there are subscribing.

Did anyone who emailed the staff get an answer on this?