I had a few problems but they were somewhat minor.
They wanted me to do a comic with them because they wanted something different and I was happy to fill that role but I also knew that the comic they wanted from me specifically was not gonna go very well with their audience. I tried pitching them other comics I was working on that would've been in my voice but a little more geared to their audience but they really only wanted to work with this particular comic.
I didn't entirely mind at first because it was a comic I wanted to work on regardless. But the first eight chapters were put up and they used to wrong files. They used the original pitch pages that weren't put in scrolling format and posted them one page at a time. So right off the bat, their audience was NOT into it. It started to get low ratings because of how it was being posted before we got the chance to fix it. And since it was a featured comic, people were getting the notification of it in their emails within seconds and the reaction was so QUICK. This was more the result of miscommunication than an oversight on their part though.
That was resolved, they went through and fixed the files. The comic wasn't performing as well as they had expected it to (which was no surprise to me) so after about six months they asked me if I wanted to restart it or pitch them something new and I will never go back and redo old work because I think its a waste of time and decided to pitch something new. My editor has been on leave for a while and I might try to pitch something to her when she comes back but we'll see!
It didn't have as much of an impact on my popularity as a creator outside of the Webtoons platform as other comics gigs I had worked but it was hard for me to tell at that point what was going on with that since I was working multiple comics jobs and didn't know where my followers were coming from.
But working with them was pretty relaxed. They didn't ask me for specific numbers of panels though it seems like they might be becoming a little more stringent on that lately. The contract I signed was for three posts a week but that was more than most people do. It's usually only one or two updates a week. They were very clear with me from the beginning in saying that if I needed to be out sick our wanted to take a hiatus to just let them know in advance.
A lot of people complain about how they feature and dump people over and over but that's just what they're supposed to do. If something isn't working, they'll try to replace it. Its just business. And they keep the door open for communication, or at least, they have with me and some of the folks I know.
I think with a lot of my friends who moved away from Webtoon they decided to not take the risk of having the rug pulled out from under them and take a little more financial control over their own work even if they make less money. But thats the thing about how well they pay; you get so reliant on it and then they can just take it away which is a dangerous situation for people who don't have any other projects they're working on that they can monetize.
Sorry this was lengthy but there was a lot going on that was so specific to my circumstances but overall I would work them again. I would just be sure to have something else going on outside of Webtoons for the added security.
I think a lot of why some things get picked to get featured and others don't is because they're trying to do certain things with the platform so its not all just very similar things up at the top. I think it also depends on different editor's own tastes. But know that if something is being rated low and is Featured, they're probably in the process of finishing up their contract so they can boot em.