I think you should contact staff about it
from tech support discord channel:
"For any customer service issues, please contact feedback@tapas.io. Please do NOT make a ticket for the following issues.
Customer service issues are:
• Ink offer concerns
• Purchases
• Account issues
• Reader related technical concerns
• General app issues
• And any other general concerns you may have!
For any creator related or community related issues on the Tapas app, website, or Discord, please create a ticket here.
Creator related issues are:
• Issues around posting your series
• Payment issues
• Creator related technical concerns
"
I think your issue falls under the customer service issues