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Apr 2016

You are not the only one. We are generating 0 ad impressions as well despite recording traffic after joining the ad revenue program.

A possible explanation may be similar to the forum login issue for new accounts. If you had Ad Revenue installed before the migration then it is working again (which is why no one has said anything yet). However if you have a new account and just signed up, its probably not working, We've had ad revenue turned on ever since it became available again about 9 days ago and the impressions constantly remain at 0. We haven't said much because we know that staff is really stretched thin right now, but maybe since others are experiencing this, it is time to say something. I'm sure on Monday staff will notice this.

Finally someone mentioned the ad revenue thing again. I was afraid to mention it because I thought it had been fixed and it just hadn't spread to me yet.

I've reached some amount of views now and I really hope the only thing not working is the display count. I mean no pressure, I'm finally able to go back on forums again, and to be honest you guys seem to have worked hard enough to get there. But I'd really love to see ad revenue working soon! Good luck fixing it!

Okay cool, thanks for responding. I also wish them luck in fixing all of this. : D

I'm now a bit less worried~

I can post

I CAN FIGHT!

Thank you!, I knew I just had to be patient smiley And for the rest of things, we'll need more patience :')

I have this problem too! I started a comic series during the maintenance and while the ad revenue is enabled, I have absolutely no impresions.

Yeah, hopefully the issue got noticed and is going to be worked on. o: all we can really do is wait now.

I activated button Ad Revenue program. Advertising is working. But ads overview not change. is it just me , or does not work even at someone else. When it will work?

I have the same problem, I thought it was because you needed a lot of view to get just one impression, but I can't see anywhere an explanation to how it is counted...
So is it really working?

I tried to send an email but didnt get a reply. Is the ad rev program up and running. I am considering using this site to upload my comic. I definitely want to make it mobile but I want to make sure I can monetize the comic here first.

Ad revenue is working for anyone who had it activated before the server migration. If you activated afterwards, then it is broken.

well ... so no ad revenue for new comers... well it isn't a big lost for me, as I have little to no view. but still...

Interesting. I started my comic after the server migration and still have 0 Ad impressions but it's reassuring that other people are having the same problem. Wonderful Topastic folks do you have any idea when this might be fixed or addressed?

I've sent a couple emails over the past few weeks concerning broken ad impressions but have yet to hear back from anyone. I've worked in customer support so I know it can sometimes take a while to address a ticket but I'd definitely appreciate even a brief response to the effect of "Hey, this is a known issue for lots of people, we're working on it!"

I'm also curious if those of us affected by this bug will benefit retroactively from impressions made in the past few weeks? Or will the potential fix reset any possible revenue we might've accrued? I was able to sign up just fine so it looks like things should be working, but everything's stuck at zero.

Staff is incredibly backlogged at the moment and likely inundated with 100s of emails. We've found that eventually emails are returned but it can be a week or more and these are for non bug related communications. Bug report e-mails are probably just shuffled into a pile with the rest since staff probably already knows they exist.

One thing to keep in mind is it took several weeks for new creators to even be able to click the button to join ad revenue even after it was working again for everyone else who joined before the migration. So it is likely going to take a while to get the impressions to start updating. Hopefully it will be retroactive.

Getting search back onto the app took about six weeks? Getting the forums turned back on took four weeks? These are just guesses. There are only two software engineers at the company so its just going to take time. Considering that they got it working again where new people could post to the forums on a Saturday at 10 am, the engineers are working at least 6 days a week. There is probably just a mountain of higher priority stuff they have to do first.

Thanks for the info! And I'm definitely not suggesting they aren't working hard to fix problems, that goes without saying! open_mouth Anyway thanks again for that bit of extra insight; I haven't been active on Tapastic for long enough to become familiar with turnaround times. Sorry that seemed impatient, I was only curious.

Grace, nah, didn't think you were being impatient.

Our opinion of the T-Crew is really high. We have done a lot of business through the years with many media outlets and we have "The 30% Rule" in-house. The rule states that if anyone returns more than 30% of your e-mails, they are a good company. Just guessing, but we would say that someone on the Tapastic team has returned about 50% of what we send them. Sure it may take a while but they eventually return messages.

Any news on when ad revenue might be fixed for new users? I know you guys are probably working tirelessly. But even some kind of reassuring guesstimate would be awesome to reassure us. Thanks again for creating such a great platform in the first place.

Here is an update gathered from the Tapas Twitter account regarding ad revenue impressions:

"Yes, we are aware of the bug where impressions aren't being logged - we are working on resolving this issue. We honestly don't have the [time] to respond to all of the e-mails that we receive, a better way to keep updated is to visit and post in our forums :)"

So, there you have it. The T-Crew is aware of the issue and is working to resolve it.