Activation E-Mail Missing

[Merpals]

We are a pair of artist working together on a comic we wanted to share online, so we thought about creating a Tapastic of our team Merpals, however after creating the account and all, the last step for it to be done was to activate it through the Activation E-Mail that Tapastic was supposed to send to our E-Mail adress... thing is we haven't recieved it. And we clicked Resend countless times.

We checked the adress carefully in case there were typos, we created an E-Mail on Gmail in case Yahoo! was the problem... we searched for an answer here in the forums, and even though we found a case similar to ours from 2015, and did what was suggested to that person, wich was to send a mail to support@tapastic.com, we have yet to hear for an answer...

Please, if we're doing something wrong, let us know! We really want to activate our account to start publishing.

[J.Z.Castillo]

Did you check your garbage/spam folder? Otherwise, idk, that's weird. I would just wait a couple of days and see what happens.

[Blue_Spy]

I'm actually having a similar problem!
Since I joined the forum, I noticed that my main email address was incorrect so I sent an activation email to
change it from my old address to new.It has been maybe a month and I still didn't get my activation email!
(And yes I sent the email multiple times, yet nothing!)

[Merpals]

@mrjonzap I've checked every folder I have on both adresses, nothing at all... I rather wait for an answer from the people on charge because nothing else is working...

@Blue_Spy So it would seem is a issue yet to be adressed... oh joy...

[PotooGryphon]

Just to clarify, you're creating a Patreon page and you're expecting an activation e-mail from Tapastic?

If that's correct, they're two separate sites that have no affiliation with one another. You should contact Patreon if you're having issues with Patreon.

Or perhaps you're referring to the late Support Program feature Tapastic had for a while?

That program no longer exists and currently the only opportunity to earn revenue from Tapastic is the ad revenue program with has nothing to do with Patreon.

If it's for the ad revenue program, then yes, I'd recommend emailing the Tapastic staff and waiting to hear what they suggest. They're the only ones that can fix those issues. @STAFF

Or are you meaning that you're trying to setup a profile on Tapastic and haven't received an email to activate your Tapastic profile?

That'd be another problem only the staff can solve. I'll tag @isyoon to get their thoughts on it.

[Merpals]

Just to clarify, you're creating a Patreon page and you're expecting an activation e-mail from Tapastic?

That was our mistake, we meant Tapastic. We do not plan on opening a Patreon for that project. We also know the Support Program no longer exist, and we currently haven't inquired about the Ad Revenue program at all.

What we meant was (and sorry for the confusion) that we are trying to set up a profile on Tapastic, and we haven't recieved the e-mail to activate it, having tried all of the above.

And we have edited our post to avoid future confusions, thanks for letting us know about that.

[PotooGryphon]

Ah ok, no worries.

Yes, between the email you've already sent to the support team and tagging the staff in this thread, I'm sure a staffer will be able to help once they've logged into the forums.

[michaelson]

@merpals

Sent you another confirmation e-mail.

[Merpals]

Thank you very much! The e-mail finally arrived and now the account is officially active! Thanks once more!

[lukas3]

My Tapas account is missing. I can't login and all the posts, comics, and comments I made went missing too. It's like I didn't exist! Please Tapas staff! Help me please.

Dr.Zeus