A tweet won't get to the appropriate team I don't think. An e-mail reply should take about 2 or 3 days. Please double check that it was sent correctly in your e-mail's sent box. Another sign if it was sent correctly is if you got an automated message that says
"Hi there!
Your message (xxxx) will be reviewed by our team soon. In the meantime, please search https://tapas.io/help to see if the answer you need is there.
Although we read every message we receive, we can’t always answer each question or comment individually. If you have an issue involving a purchase or a problem with your account, we’ll try to reply as soon as possible – usually within 24-48 hours.
Other suggestions and feedback will be passed along to relevant members of our team, so we can continue improving Tapas."