I have yet to receive the ink I purchased.I sent a couple of emails, with the Google transaction GPA code to feedback@tapas.ioI still do not have a status update.
Kindly advise on how to proceed.Thank you for your time.
I'll tag @victoria1 to look into this for you~
Hello @ReadingPotato
Please send me your customer care ticket number, so I can look into this for you! Thank you!
Best,Victoria
Thank you kindly @victoria1 . I sent two emails, by order, they gave me the following codes:Message 53226OKK7YV-7YXZ
Message 532770ML4WY-PYG5
Thank you for your time.
Thank you for your time, looking into this.According to Google I only have 48h to request a refund from Google Play.
https://support.google.com/googleplay/answer/2479637#zippy=%2Coption-request-a-refund-on-the-google-play-website%2Coption-get-support-from-the-developer-of-the-app
I still have a few hours until 48h. I would rather this be solved with you. But if it's better to ask for a refund and try to purchase ink again, let me know since the window to do that is a few hours (~9h) to close.
I have requested a refund with Google Play that was approved.
I'm marking this as solved.