Another story from the Vella Verse.
Now, to preface, I totally understand being upset to find out that a reader returned every episode of my series. I want Amazon to fix the return policy.
As I started reading more into this writer's situation - questions started to arise. The writer's serial is a "trunk novel" - which means it was one that she had already written but tweaked it for Vella instead of traditionally publishing it.
I had to question how much she'd been telling her readers. In my experience, people don't jump to returns without a good reason. I have no way of confirming this but looking at the other comments on this group - their readers aren't used to the format. I might be tempted to return a chapter for questionable material but if I enjoyed rest, I wouldn't return everything.
The theory I am running with is that the readers thought the story was too expensive on Vella and returned the whole thing and/or the writer dropped that they would be planning on releasing the story later on as a book and figured to get it for a cheaper price.