Webtoons big bug - lost my account

[KingsClubComics]

I can't log in Webtoons because a major bug in its log in system. Any password, reset or not, isn't working.

-Yes, I reset my password

-Yes, I tried ALL browsers

-Yes, I tried multiple PCs and multiple mobile devices, Apple and Android.

-Yes, I sent a (many) bug report(s). Which I know they don't answer anybody. I heard other people with the same problem and nobody got an answer.

"Thank you", Webtoons and their IT team. I lost +800 readers and +4,500 likes which I made a huge effort to reach. "Thank you" for screwing my readers. But there's worse:

I've signed with a publisher. If they want I remove my comic from Webtoons, I hope there won't be a juridical process against Webtoons to remove my comic from there. They don't answer emails. I hope they answer phone calls before reaching this point.

[Nullyish]

For some reasons for something as big as Webtoon, they handle things like this unprofessionally. I am worried for the discover artists there. My self too.

[KingsClubComics]

Agreed. Can't believe a website/app like Webtoons has that kind of IT.

[silverraven0]

Have you send an inquiry at them?

[KingsClubComics]

-Yes, I sent a (many) bug report(s). Which I know they don't answer anybody. I heard other people with the same problem and nobody got an answer.

Yup. Many of them. I know they won't solve this because it isn't a featured comic, so I opened a new account and uploaded all the series into the new one. As there isn't any other place to report a bug, I'm posting it on Tapas, just to warn other creators.
Guys, don't use Line Log in. Log in by Google, or Facebook, but DON'T use that native bugged Log in.

[zoonland]

I use the login+password thing because I don't use Facebook or Google, and when I try to login a box with "Unknown error has occurred..." etc etc. always appears. I don't know if you have the same problem, but if you try to log in again, you should be able to login.

[taiyari]

This is terrible, I'm so sorry it happened to you. I wish there was a way to fix it D: But it seems webtoon cares nothing for their users (except the ones they do...). I myself have been having problems, and have read a lot of other people with problems too. Honestly it all gives a very shady vibe :S

[KingsClubComics]

Wow o__o what kind of problem you had with them? A Log In problem too? Let's expose it here Maybe our bug report reaches somebody on their IT.

[KingsClubComics]

Nope, I have no error message. It was like the password doesn't exist. Even if I reset the password, which I can do, the Log-in system doesn't accept it. It rejects any password I write there.
I've created a new account, Kings Club 2, using the Goggle Log-in system and I tested doing a log out - log in multiple times. It's working. But their native Log-in system? Nope.
I was talking with other readers in other comics communities and they had the same problem. It's a Webtoon IT problem...

I never had a problem like that before. Even in the worst or most bugged site. I feel for my readers. That's the way they treat Western readers.

(This "Unknown error has occurred...", I had something similar some months ago. It wasn't a big deal. But this major bug I'm facing now? It's much bigger than this previous one.).

[taiyari]

I hope the reports are at least open! (I had a problem uploading images.)

I agree with you, the login system not working is something beyond broken D: I hope they fix it so you can let your readers know :S If more people is having this problem and they just ignore it, is another indication of how much they truly don't care for their small users

[zoonland]

This is very unfortunate. I just see how many subscribers and views you have on there! It's incredible how a big website like Webtoon doesn't have assistance for a problem like this.

[KingsClubComics]

they truly don't care for their small users

And the readers. If I was only a reader there and couldn't log in to find my comics, I'd be mat at this. It's a disrespect to the readers too.

[KingsClubComics]

Webtoon just cares about their featured comics (which I don't read any of them...).

[cristan4glez]

I'm actually experiencing the same problem right now, it's happened twice. I don't remember how I logged in last time, but its extremely annoying to us smaller users. I am starting to post my comic here, I'm pretty done with Webtoons at this point

[KingsClubComics]

Today one of my readers experienced a block when he updated Webtoon app. There was a message my comic was unavailable to his country. Now... we have THIS. I told him my comic is on Tapastic too.

[KingsClubComics]

Just passing by to show my status. Webtoon offered me to delete my comic. I agreed and asked them to proceed. And.

And...

They came back with another answer "You can delete your comic accessing your account". Facepalm

Really? Or it is a bot answering the support OR they're utterly incompetent that can't do a simple task.

Seriously. I'm done. I've collected all the answers and can prove I can't delete my own comic, and they won't do anything about that. I'll leave my publisher deal with those guys now. If my publisher sues Webtoon, I can't do anything about it.They deserve to pay for neglecting users.

[khayrahsteward]

I have also lost my account almost a year ago and tried to make new accounts multiple times, but now that I have made a new account for the 5th time the images do not load. It has been this way for months and I am upset because the progress I have made is gone. I have tried deleting it then downloading it again but that does not work either.

[KingsClubComics]

I think they won't delete your comic for you. Their services isn't there yet. Maybe with more money, they could build a larger development team to deal with (insanely many) bugs and issues, but at this stage, it still is a poor platform.

[KingsClubComics]

My final message. After giving up and reporting the problem to my (real) publisher for my print comic version, the Webtoon IT/development team finally deleted my comic. I'm glad it didn't become anything nasty, like a sue or a legal issue between my publisher and that comic host.

Conclusion: Unless you're signing with a company and selling your IP rights/royalties, don't waste your time contacting the support team to delete your inaccessible old account there.
But if you are in the same situation as I was, contact the company you're selling the rights for publication and let them deal with it.

[kingkonggochu]

I have the same exact problem. Who ever made the site needs to be fired