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Nov 2019

I thought so, too. But this is very much not the case. It's geared toward a very specific demographic, and if you fit into that you're good. And that demographic also happens to be the sort of people who wouldn't notice they were taking large chunks of money as a penalty for not shelling out $50.

There's no "good" options out there. No matter where you go, it will be a struggle to get noticed on a platform. And most sites these days that promise an income are only focused on their top performers and are set up to funnel funds directly into their own pockets.

Now that everything I had scheduled to post has gone up, I'm done with Tapas, myself. They're not going to respond, no matter how many times we ask. I've tried multiple points of contact with no response. And I can only make so much noise on my own.

I feel you. I feel you.
I love Tapas. The way everything else works and how safe I feel about anything.
Everything, But this.

I even tent to call my-self ”Self-claimed Tapas Exclusive”

I always try to only spread the good vibes and welcome all new members to the community.

My Inksgiving special is an entirely new comic where a kart race is updating with new episodes under inksgiving to tell the readers which driver they support are in the lead.

I do not have the ad ink options as other but I do have saving at 50$ to invest in inksgiving.

And now... I don’t know what to do.
I’m urge to spam my feelings and cancel inksgiving.
But I choose to wait right here not knowing what to do

Same feeling. I don't feel very enthusiastic about inksgiving, and it's putting it mildly.

However, as I've already announced I would do it, already sort of promised ink to several people, and as myself and other participants I know already got their ink ready... I feel it would be equally problematic to opt out now. For next event, that's an other story. Let's see what we get in term of explanations, if any.

What I feel particularily bad about is having encouraged people to participate, including recently, after I got all this info. For a long time I tended to forget at times; the thing is, I realized since long that the fees were horribly high, and I was okay with it. What I did not realise, though, is the way they were partially hidden. That I'm not okay with at all. That's a compleyely different story.

As I came to the forum before even posting on the site, I was made aware of the high fees well before giving or recieving ink, and thus, never really looked into the specifics.

(Finally caught up with this topic)

I realized when I first got ink unlocked and received the first donations that the fees were not completely explained, or the explanation was complicated to find and I too lazy/not interested to find it. It didn't bother me too much because I have friends who have published books traditionally and considering they barely get ~10% of the sales, Tapas isn't so bad. I also don't expect a website to be completely open about their procedures; not saying this is the right thing to do, but it's how it tend to be and I doubt that I can change that. Still, a simple explanation about the fees should not be a big deal I would asume, so I'm curious to knows as well.

I still like the idea of having ink and inksgiving, and still plan on participating. I apreciate that Tapas lets peopls who can't buy ink, get some via games, ads, etc, and also the general atmosphere the inksgiving thing creates.

In other words, I don't feel upset about the hidden fees because my expectations were never high to start with :sweat: I still like you, Tapas <3

Okay, but that's a poor comparison. For starters, print has an extremely high overhead, and there's a lot of people (the publisher, editors, agents, etc) taking a cut of those sales.

But also. When you are publishing a book, you sign a contact. A contract that lays out in excruciating detail who gets what of the sales. Or at the very least, precisely what percentage the author themselves will get.

Tapas has none of that. No transparency at all. Aside from an extremely vague TOS that we agree to when we create our accounts. There is only a small section about the support program that states that users get 85% of the tips they are given. Which is super misleading. And another part which tries to say that Ink has no "real world value" while it is being turned into real world value when given to artists.

This isn't about how much they're taking. It's the fact that they're not SAYING how much they're taking.

If someone buys $2 in Ink and gives it to a creator, they think they're giving $2 to that person. They don't tell anyone "hey, because you didn't shell out for the $50, we're gonna take a chunk of that right off the top."

By saying in their TOS and their official statements that Ink has "no real world value" that means they can arbitrarily decide what that means to a creator. They could, one day, decide it's worth half as much as it is now while charging people the same amount. And they wouldn't have to alert anyone or say anything.

I don't know how many different ways I can say this: It's not about the percentage they're taking. It's the lack of transparency about it.

I know, you have been caps lock ranting about that for a while. But I'm not Tapas, I'm a user just like you so I don't know.

The lack of transparency sure is my main issue.

After all, I have no idea what is done with the income Tapas get from these fees; it could potentially be used wisely, and thus be entirely justified. (Or not. Like any business).

But lack of transparency has no possible good justification.

Seriously. Not being up front about these things is never a good look.

They need to not only acknowledge that a portion is being taken off the top dependent on what is purchased, but they need to have that documented. Somewhere. In a way that we accept those terms upon sign up or purchase.

Okay... then what now. Scraming about it will not help?
Shall we leave it or fight it?
You talk about a blog? Is that the next step?
Shall we collect the ink we can at this inksgiving and then run for it.
Shall we share the frustration with the officials?

Me?

I will wait for an answer and continue my series.
But I will not pay for ink and I will not be giving much out.
I will entertain the ones that wish to be a happy giver and keep asking until we get an answer.
And incorporate Ko-Fi as an alternative

Not sure if this was already mentioned since I skimmed most of the conversation, but have y'all thought about sending off an email with your questions regarding the hidden deductions, and the info you've gathered?

I know you can contact feedback@tapas.io for questions, and hello@tapas.io regarding the ad revenue program. The higher ups might take this issue more seriously if their staff is contacted directly. I also know when shit was going down on other sites, and when Tapas made skeevy changes to their ToS some people made template complaint emails that the masses could send out. It might be beneficial to rock the boat a little bit since Michael might not even get an answer.

Edit!: FFF god, I forgot to add content@tapasmedia.co. You all probably know this email as the way to opt into the tipping program, but they might be able to also help.

I contacted them at this address over a week ago and have not heard back. I have also attempted to contact them on twitter with my questions. Still nothing.

When I say they're not responding, I mean it. It's why I'm so frustrated with not getting a response and the reaction to it. I have tried multiple avenues to get an answer to this with little more than silence in return.

Yeah, I figured as much. When it comes to money corporations are pretty much all the same no matter what size, there will probably have to be a large portion of their users making a stink for them to do anything. Sorry about that.

The question is likely currently being pushed up the chain. A week isn't a long time in a corporate setting if multiple people have to look into a potentially complicated issue. (Especially if somebody managed to mess up some numbers). Depending on the problem, they may also be working on a solution for the issue and won't comment until they have a clear solution or answer to the issues at hand.

That's at least how I would deal with this.

As for no response, the team is often traveling and not available at all times. (Small teams have down sides, slow response times are one of them.)

They are very well aware that they can't go silent on an issue that is brought up, we all have been on the internet long enough to know that that never goes well. On your guys' end you will sadly continue to be patient, while not allowing the question to be dropped or forgotten.

Apologies for the delay. I am still waiting on approvals for the amount of information I can publicly disclose about the Ink system. Since the system and technology is proprietary to Tapas and includes some sensitive information, the pending request has taken longer than expected. Again, I apologize for the inconvenience. I have investigated the matter and filed an internal report.

This is, quite possibly, one of the most frightening statements I have ever seen. Especially since it is a system that starts and ends with real world currency. And a "system" that no real documentation in any public facing fashion outside of a few, disconnected and vague statements in the TOS.

We have an answer, we are not in the dark.
I will as said, continue my work and give what I have promised to my reader and continue with the Inksgiving event, but I will not put my real money into the system yet.

Is that an answer?

I get that because we're not employees, or even partners in this, Tapas can not "publicly disclose" a variety things from algorithms to details of the Apple purge...and hardly get challenged on it.

But this is a real world currency transaction that affects a lot of REAL people...and we're heading into a big "event" where we're supposed to be encouraging people to take part in something that is hidden in bad math and "proprietary technology".

Even if they can explain WHY it's happening...it's a good bet they'll not be in a hurry to change it.

It is an answer to the question of no reply from Tapas.
And for now, it is good enough for me.

I have invested in this event and promised content.
I will do this for "The Show Must Go ON"
People will be able to support with free ad ink and I will encourage supporter to support with cash over Ko-Fi
My event is a running event where supporter will support a character driving a race where the future outcome of my main comic depends on the winner. (Most ink supported driver)

But I will start to incorporate Ko-Fi support where I will set my own ink value.
So if you want a specific character to win you can support with free ink, but If you support with Ko-Fi the driver will be given an unfair boost.

You are all welcome to rebel against paid ink and boost a driver with Ko-Fi

Just as others are doing by removing Ink goal with Ko-Fi right here


https://tapas.io/series/Blue-Kart-Inksgiving-2019-GRAND

Maybe we can bring Comics Alliance, Bleeding Cool and The Beat into the loop.

My plan before and after Michael answer is:
I continue the Inksgiving for the Community
I go to a theme park and pay something to cast ink around, it will be fun and I don't care where my money goes to, i just have a fun time.

After I come home from the theme park i care and maybe take another theme park next year. But for now:
I cast with Ink and have fun, is that not the community way
But i have made the combos with Ko-fi because not all do like me this time. And a don't care if i get 10-15-20% back, because i will give all that ink I get back, back to the community in my Christmas event.