256 / 288
Nov 2019

Thanks from the extra info;

I'd just like to point out that for me (and from what I understood, several persons on this thread), the issue is not so much the % of the fee taken by Tapas, but rather the fact it's impossible to know what the fee is when we buy.
I'd say, personally, I don't really care that much for the promotions and ink given back, if I don't know what I bought to begin with.

I'm a business owner with an unstable customer base. I know the importance of a solid income that allows to look ahead.
I'd simply like to know how much I support Tapas and how much I support creators (directly) when I buy ink.

Me too. But we can't explain everything to Ink purchasers when they buy Ink. Ink was not designed for Support program but readers buy for both unlock content and support. So I think if there are new options for only Support, it would remove this issue? Right? Readers can still buy/earn Ink but if readers only want to support they can use the new options. the value is same. Support $N -> take some fees -> revenue $(N - fees) and readers can find this information somewhere or when they support.

hahahaha it's not.. sorry if you feel that way.. I felt bad because I designed this system so want to fix the problem and there was any bad intended this issue because there was no support option when I designed it. :sweat:

Thank you for saying this.. I'll try my best!

Do you think a second system would be able to simplify everything? I suspect if you guys would be able to find a solution that is easily explained and has a straight forward payout structure, there would be little left in terms of confusion.

Thanks for all these answers, Yoon. It may not feel that way when you spend time here on the forums, but most of us appreciate what you guys do lol

That was what I read in all of your answerings. That’s so real and you are not hiding.
This is a community and we live here, for better and for worse.

We support
We cheer
We fail
We help

your transparency is greatly appreciated.
and if i'm being honest, what you said worries me greatly...

Why do we keep this game? Our one of visions is build the best comic community in the world.

anyone remembers Inkblazers?

Inkblazers shut down on February 1, 2015 as the creators could no longer financially support the continuation of the site

while it is very generous of you to give a lot to the community even if at a loss on your end, i really hope you guys have future-proof plans from keeping this ship from sinking.
I wasn't into comics when Inkblazers was around, but i rememer so many creators where hit greatly by the loss of this platform. Maybe allow creators to purchase ad spaces (that shuffles so everyone can get a fair chance) and this way, you can make some profit and both parties are happy?

anyway i digress.
thanks once again and wishing you guys the best.

You know. I’m into Ko-Fi and I’m fine with Paying 6$ months For special features.

Why can’t I pay 6$ to Tapas for having my own locked space where readers can pay to see my ekstra stuff?

The marked is there. Just pick it up.

This is exactly my question. There are many ways of fixing the system that would simplify it on both ends. It really is needlessly complicated on both ends. And it doesn't help the fact that there is no clarity of even the basics in the TOS or anywhere. Not even the simple statement of once it's in a creator's hand it's a 1:1200 ratio.

@Yoon This is a matter of transparency and clarity to users on the basics of the system.

But if you want to actually change the system, completely dropping the gamified pricing structure would be of great benefit to users and creators alike. Like was mentioned above, Twitch is a great example. When buying bits, the fee is applied at purchase and everyone knows that giving 100 bits is giving $1. A clear and easy to understand system. One that allows users to know how much they really are giving.

My concerns here are two fold. The first is that the system is needlessly complicated to the point that from the outside it looks intentional. The second is that it took this much effort just to get anything close to a straight answer. It wasn't until I put money into the system and provided proof that anyone budged on just repeating the vague things already in the TOS and "what-ifs" based on fees and the like.

If you genuinely cared about your users and their experience, you would consider a more streamlined system. Holding to the current pricing structure means you're okay with obfuscating details from your users and leading supporters into thinking they're giving more than they really are.

That I will do too, it is a great idea

Ko-Fi really is the best alternative. They don't take a single fee from the transactions (and only paypal fees are removed), and that paltry $6/mo gets you so many awesome features. AND the ability to give once or subscribe monthly. Plus their website is just nice.

It makes me so happy that they're getting more popular.

Our goal is to creates sustainable ways to generate revenue for both the platform and the creators. Right now, we have a number of different monetization mechanisms in place that help us pave the way towards sustainability and profitability. I don't really see a scenario where I would be comfortable selling ad space on the platform to creators, as I also don't see this as a sustainable form of revenue that can grow. Plus it feels kind of wrong.

I wish it were as simple as that - features such as that are quite robust and difficult to build. For us to build a monetization tool for creators we would need to replicate it for web, iOS, Android, and likely mobile web so that there is parity across platforms. This is a tall order for many things, but we hope to create more revenue generating tools for creators that we can scale out. Those are currently in the works and we hope to announce them down the road.

Agree, and recommend creators explore every option possible - whether it's a Ko-Fi, Support Program, Patreon, PayPal donations, etc.


As for the rest of the talking points, we are still in the process of looking at short term and long term solutions to the questions and concerns brought up in this topic.

For the short term we will be deploying messaging around the creator dashboard and revenue dashboard about the transaction and exchange rates that are applied. For the long term, we hope to disclose more information when we come to a conclusion internally and feel confident enough to announce and move forward with.

2 months later

It's now been 3 months since this was stated. I cannot find any chances made to anything about Ink or the phrasing around it. What is your projected timeline for these changes? On what scale is your "short term"? When it comes to businesses, one would assume that would mean "within the quarter."

So are we looking at by the end of Q1, or is this "short term" more "we'll put it off until you forget about it"?

Apologies for the delay. I will double check on the deployment of the messaging and follow up with you.

I know this a shift of topic. [Free Ink].

That must a whole different situation.

I really would like to get small amounts of free ink (from a wide set of people). It shows a reader is willing to put in time for the joy of reading.

New update should be shipping soon w/ web 2.0 updates. Apologies for the delay.

Maybe I'm just missing it but is there an explanation now that the page changed?

Now that the update is live, there is precisely zero change to anything around the text on the support dashboard OR the ink shop. There is no updated information in the terms or on the help pages.

The help article on "How to Make Money" still says:

When readers use Ink for Support, roughly 85% goes to creators (after any 3rd party fees) and the remaining 15% helps fund Tapas.

And in trying to find if anything had been added to the terms, I found this little gem:

You acknowledge that any virtual currency you receive on any of Tapas Media's platforms is not "real" currency or any type of real world financial instrument. Furthermore it is not redeemable for any sum of money from Tapas Media at any time.

Which directly contradicts the fact that 1) you are paying creators with this virtual currency for their ad revenue 2) you have a dashboard that automatically converts it to a real world currency, and 3) you do, supposedly, pay "real" currency in exchange for the virtual currency.

But the important part is, mostly to stress the point, there were no updates to any user facing or user accessible information regarding ink, with the web 2.0 update.

24 days later

I think this a new thing? It looks new to me?