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Dec 2015

It's currently being removed.

Ummm, I have a question about the number of dollars supporters give that appear under "support this creator" button, when is that going to disappear? I mean, I don't have a problem with it, it's just that I promised to send links to some of my Trivia from Nature episodes to some teachers at my school and I just don't want to have to explain things when someone asks what the number of dollars mean... Uh, you know, Czechs are really nosy when it comes to money, especially earned the unusual way like this... =.=; Sorry for the stupid question >.>

Hi there, we sent out a supporter notification regarding this topic. We will be issuing refunds within 30 days smile

We're working on updating this section.

Thanks, I know you're working hard, I just wanted to ask if it will be removed in the span of few days, weeks, or next year...

23 days later

gotta say, so far I'm having rotten luck with patreon. declined pleages, barely any supporters moving over due to distrust of the platform. Its super discouraging to continue a support program, especially when the old one worked so well.

I'm thinking over alternatives now since I'm not won over by this switch :/

I know how you feel Holly, and I was from inkblazers too so I understand how it throws you right back into that place we were all in a year ago. I also am not a fan of patreon for a whole host of reasons. Hopefully, because as far as I understand it, at some point the ad-revenue will return to being paid and remain even after support ends, we could earn again one day. Whenever that is. So, there's a glimmer of hope in the form of ads at least. It's just a question of when we will receive payment again from ads and if it will change much.

9 days later

There are NO changes to the ad-revenue system. You can withdraw ad revenue once your balance hits $25.

Oh ok thanks for getting back to me on that- I just assumed that there was because I can see my views going up and up but no matter how high it gets the balance for this month stays at zero. I guess it just turns out that I hit the same bug that some other creators have had at the same time as the support was scrapped and assumed they were linked. Have found your reply on that thread though and will send you a screenshot. Thanks. smile

It still shows I have funds in my wallet and I know it read you'll be refunding in 30 days. It's already Jan.

Did you deposit funds into your Tapastic wallet using Paypal?

Hey @michaelson!

I've quote the response above because I just encountered this! A reader and fellow creator was un- aware of the clickable banner and didn't know they could use and found them too obscure to use despite the fact my comic header banner has it written on it thats its now clickable, they still tried the 'support button'

Now I spoke to my boss about how to adjust it my end visually to make it MORE noticeable but I think we either need to a/ get rid of the support button (which i assume is already on your super long to do list!) OR let us setup a redirect link for it our patreon! Like hobbes said above this would offer a consist user experience and limit the transfer confusion for the user base!

also, thanks for the help so far with other stuff your pointed me in the direction of. this is just some user feedback and such on the support issue

Yeah, it's something that we still need to tackle some time this year.

Originally the series banner was meant to be clicked on and be modular - we tested this out late in 2013 with Golf Star (which now no longer showcases the custom series banner). But it had two distinct buttons that you could click on to download their app. It became somewhat problematic at a certain point to hardcode these so we decided against going with that type of banner display for everyone.

Due to the popular demand for the series banner (or personal customization of the series page in general), we released the series banner for every series (without the hardcoded clickable buttons).

When Support ended we had to brainstorm various ways to best showcase alternatives to the support program. The two ways we could think of and create initially were to rework the custom ad banner that appears next to the comments section and also making the entire series banner clickable.

We weren't entirely sure if it would work, we are only tracking a few outbound links with a handful of creators at the moment, but we encourage every creator to try out different banner treatments to find out what works for them while the Tapastic team works on improving the current Support button.

After the launch of the apps, we'll definitely work on it. Until then, I really appreciate everyone's feedback.

This I think is the job of the community, in order to get more outbound clicks and get people aware of the banner and how it work. I'm currently trying to pin down the 'live space' when they can see my faux button, since it changes resolution depending on the size of screen.

Yep, I like to refer back to that post when creating new banners.

@elixiadragmire I like what you currently have for your banner. I find that it really pops as a clickable link. Especially, with the cursor instance right over the Patreon "button". It's a strong call to action. I think it's just Patreon, in general, has a low conversion rate. People may click through and view your patreon page however a low percentage might actually donate to it.

And super cute banner X3

@michaelson I actually lost that thread post so I'm thankful for the link!

@CyndiFoster the idea for that banner is thanks for my new friend int eh studio at work, my boss, senior designer and branding lady all suggested it! I might do the same for the store (still need to finish that up and promote it)

I'd also recommend using a bit.ly links to track conversion rates smile