Four months ago I started a new job at a movie theater (AMC to be exact). I wanted to wait until I have experienced everything before making this post. So now is a great time, especially since so many big hitters are coming out in October.
1. Don't get upset at crew members, especially for stuff that is out of their control.
We don't make the prices, rules, or inventory shortages. Just because our large cups are $7 doesn't mean we should take your anger full force. I shouldn't say this but sneak in food like everyone else if you don't wanna drop $60 on popcorn and drinks. Also don't get upset if we turn your children away, forcing you to come and pick them up. The letter R is not just for decoration. And if you're a teen, we don't care how "mentally mature" you are. No ID = No Entry to R-Rated movies.
2. Don't be Trifling
It is the usher's job to clean after guests. But that doesn't mean you get to throw your trash all over the auditorium. If you don't want to clean up after yourself or your kids, that's fine. But at the VERY LEAST do not stuff your trash underneath, behind, or inside the recliners. Recliners are roughly 75 pounds (at least the ones where I work are.) We don't have the strength or the time to flip hundreds of pounds worth of chairs in order to clean up your unnecessary messes.
3. Remember that we are only human.
People forget that we crew members are nothing more than just pawns on the corporate chain. Disposable and replaceable at the flick of a wrist. Yes, we are expected to be respectful and polite to our guests, BUT that treatment will be thrown out the window real quick. Most of us don't care enough to remain calm when dealing with hostile customers. I have seen 3 people get fired on the spot because they snapped at disrespectful guests. The customer may always be right, but they aren't always right.
4. DON'T PISS IN BOTTLES AND LEAVE THEM BEHIND THE SEAT. GET UP AND GO TO THE BATHROOM