9 / 15
Feb 2015

So I was present for most of the Q&A twitch stream session yesterday. It was great to have an opportunity to talk with the staff AND other Tapastic members in the same place.

Here are some specific feedback from me:

The ability to group episodes together into chapters/whatever.

On one hand, I'm happy that you guys are seeking a better way to tackle this situation, even if it may not be the top priority at the moment. On the other hand, I am greatly disturbed that some of the staff think what we have right now is sufficient! No, it is not.

@feyuca suggested consolidating episodes into one chapter after all of the episodes belonging to a single chapter have been posted. But you lose precious comments (and likes/shares) that way, and please don't say the old comments don't matter. They do. And Tapastic loses out on adviews, too. While views on older episodes may be tiny compared to views on the latest episodes, it still adds up, doesn't it?

@michaelson (was it michael? Sorry, I missed the first 30 minutes so if you guys introduced yourselves, I didn't catch that...) mentioned they wanted to encourage creators to optimize/create for digital, which I agree wholeheartedly, but I don't see the relevance of it in this particular context. Dividing a long form story into chapters is not about the print format. The way chapters are used by some weekly/monthly/whatever anthology magazines may make it seem like it is, but it's not. It's about breaking up a story into acts, and an act into scenes (or a group of scenes) that make sense together. When a creator assigns a title to a chapter, they're guiding the readers into what they should be looking for throughout the chapter. It's a storytelling thing, not a print thing.

It was also explained that the staff is looking for a more elegant way of doing this, and that's my favorite response to this concern because unlike the above two responses, I actually agree with the need for elegance, for an intuitive design that won't confuse any readers. I do have one question, though. What was the problem with the mockup @noxfox gave you? What was not elegant about it? That seemed totally intuitive to me, though that could be just me... so if there are design-related flaws with the mockup, I'd like to hear them.

I'm not asking to have this feature available RIGHT NAO. But I do really, really want you to acknowledge the need for it, to... not dismiss our needs.

The future of Tapastic

All of us were deeply saddened when Inkblazers shut down. Some of us now have concerns that the same thing might happen to Tapastic. I'm more or less ambivalent about it; I'm not 100% confident (because nobody knows the future) but I think there may be enough fundamental differences between Tapastic and IB. But I know some people who are seriously worried.

I wish I were business-savvy enough to assuage their concerns, or to at least explain why I'm not as worried as they are, but I can't. Being a layman, my opinion consists of vague gut feelings. I'd really appreciate if you could say something on this to help them rest assured. What you said during the stream -- that a lot of former IB creators are now on Tapastic, and they're happy to be here -- is true, but IB didn't shut down because their creators were unhappy there, so it doesn't seem to be directly relevant.

My comic has its own site. But I'll be the first to confess: I don't like doing it that way. I very much prefer to be on a platform because it's so much easier for readers to follow my comic and to keep up with conversations. Also, it's hard enough being an artist and a writer; I really don't like adding "website manager" on top of that. XD I LOVE Tapastic, guys. Live long and prosper. PLEASE. <3

I'm sure you guys are far more aware of the difficulties of running Tapastic than I ever could be. I'm also sure there are lots of things regarding this issue that you cannot (and should not) fully disclose. But it would mean a lot to us if you could shed some light on the Great Darkness here.

Minor question: what is it with you guys and the episode icons? XD

Why the push for it? Granted, it's a feature that more creators could be taking advantage of, but...?
Some creators, like myself, recycle a single icon throughout a chapter because you guys haven't given us the ability to organize episodes into chapters. XDDD
Another huge factor is that I have to actually... make... each... icon... in Photoshop? Why not have a feature that lets us create an icon ON Tapastic, like the share thumbnail?

Beyond impressed that you guys are still reading every single episode. I did not know that was humanly possible. XD

Thanks for plugging my comic! Super flattered and humbled! Hilariously, I got there at the very end of the plug (I missed the first 30 minutes of the stream) when you said my main character says the dumbest things, haha. All I'm gonna say is, he's adjusting to a brand new culture better than I did on my first day in an American school, when I moved from Korea.

Fanart Friday? Is that gonna be a thing, and how exactly would it work? This sounds exciting, and I hope we can make it a thing where everyone, not just the staff, is encouraged to participate.

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    Jan '15
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You have to assess the funding situation between the two companies and what business models they're operating under. I just don't really see any similarities between IB and Tapastic. It just doesn't really make sense to assume that we're going to be shutting down - there are a ton of other webcomic platforms that have been around for longer and are still operating. I think from a high level perspective you can sort of compare the two platforms but if you look at the intricacies of where the two sites diverged you'll be able to sort of see that we don't have much in common outside of some of the content.

It's just one of those things where it's not really polite to point out what IB did wrong or where the hiccups occurred - what measures Tapastic has taken and how we've grown that separates the two. I guess we can dive into these discussions more in the next livestream - possibly even inviting some of the IB members to chat about it.

She was referring to how it impacts the reading experience.

I would say that's a pretty harsh critique - we emphasized on how we are trying to create an elegant solution to a complex problem. The things we are trying to do with the platform and how we are trying to accommodate creators with a variety of different storytelling forms is bigger than just implementing one thing - it's a systematic problem that has to considered from multiple points of view.

Trust me when I say that if we could have solved the problem by now, that we would have.

We are not really concerned with adviews - I think more websites should try and de-emphasize ads because they're predominantly useless.

I guess taking a step back and painting in broader strokes, it's a lot easier to convince one person to give you a dollar to support your comic then it is to get roughly thousands of viewers to earn that dollar in adrevenue. Plus when was the last time you found an advertisement to actually be super useful?

This is my personal opinion and isn't part of Tapastic's overarching plan, but I see a future where webcomics can be a major form of entertainment that people have grown accustomed to digesting habitually. Instead of running ads on the app, I think more synergistic forms of ad placement can be made like... product placement in comics. It's a strategy that we see in TV, and it should be just as easy to replicate in comics.

To put it bluntly, it was confusing. You had to click on the chapter on the side nav-bar in order to access a drop down menu which then took you to individual pages. For starters, it's not intuitive to make that initial action of clicking on a chapter to access the drop down - especially because this is not a uniform action across the site. Other forms of content which aren't structured in that way won't produce the same effect when clicking on the episodes in the nav-bar, more often when clicking on an episode on the nav-bar, you'd be taken to the episode.

We have to delineate between desired reader behavior and expected product behavior. How will the readers want to use the site and should the site accommodate to that. I think the solution Nox.Fox created is great - it's something we have mocked up as well but in the end it serves the purpose of the creator more so than the reader and doesn't accomplish 100% of the task.

Sorry about the long winded responses - if any of it doesn't make sense please free to let me know! Also thanks for tuning in. There are a few things that we can't really talk about publicly, and in the future I'll be sure to just be blunt about "I can't comment on that" - I hope that's all right.

Yeah, if you want to know more about specific things then you should definitely fill out more questions in the form.

About the mockup, I'd assumed that the episodes were all shown by default instead of having to click on chapter title to display them. XD Looks like I was wrong on that... But yeah, if it doesn't make sense to the readers, then something different is needed.

I trust you! And I'm really happy to simply know that the problem is acknowledged. It means a lot to me.

Sorry it came across that way. I didn't mean to imply that you guys were deliberately ignoring us or anything; everything you do, from the Q&A streams to posting on forums like this, contradicts that. I want to have an honest discussion without stepping on any toes, but my feet are size 20, metaphorically speaking. So if I say anything wrong or whatever, PLEASE feel free to point it out. XD;;

I did hesitate about bringing this up because it's one of those things that sound really wrong when taken out of the context. ^^; I think comments add a lot to the reading experience too, though. I love reading other people's comments on other people's comics and discovering insights that didn't occur to me. It also gives me a stronger sense of the community -- that I'm not the only one enjoying this comic and wanting to talk about it.

Fine by me, and I'm sure others will understand it too. I've always appreciated how Tapastic seems so frank and down to earth, and I hope that never changes. And when you can't comment on something... the most frank response may very well be that you can't comment on it.

Gotta go for now; I'll see if I have anything else to add when I come back. Thanks so much for responding! That sounds so simple, but I really, really appreciate that you guys are open to discussions like this.

Case and point on how awesome comments are, my latest page post has spurred a pun war between @mrazrielblack, Jacen, and myself that'll go down in history as the acorniest pun war ever. (pun face)
I'd never want to do anything to delete that, and currently there's no way that I could merge this page into an existing episode without deleting this bit of gold. Until a better option is available I going to have to keep posting individual pages because I find these comments on individual pages, likes, shares, and even views to be more encouraging as an artist than not having them on each page. @noxfox's suggestion to creating a visual directory for chapters and episodes may be a good method to help keep episodes separate while also grouping the episodes together as chapters. They don't necessary need to be drop down menus, but merely a way to label and group episodes together. The current method of grouping pages into episodes isn't ideal for me.

Also, getting Tapastic's name more out there, through advertising or perhaps inquiring reviews from bloggers, may help boost Tapastic's reputation on sites like Reddit, and a few others, where Tapastic links are considered spamming. There are a lot of comic/webcomic readers on these sites, and for anyone to just brush off Tapastic links as spam isn't good for anyone. That hurts all of us. Ads are still beneficial, and people still click on them especially if they are effectively designed well, and the site is going to be in a constant state of evolution. Getting better and better, so waiting till the site is at a place of perfection before advertising might not be the best course of action either. I think Tapastic is awesome, and I'd like more people to know that and respect it as a comic platform site over Comicfury, Smackjeeves, and the other more blah comic sites. wink

These are just my humble 2 cents thoughts on the matter.

Yeah, I agree - when I post comics here, I find it a bit of an inconvenience actually having to cut out, make and save a 300x300 picture for each comic. (Or I could just make one icon for all the comics, but that doesn't tell much about the actual comic strip itself) Maybe making one directly on this site, from the uploaded comic image, could be an idea?

Let me just make one thing clear: I would never accuse you of not valuing user feedback. What I meant was that when we were given reasons like "the current system should take care of that," it seemed like you didn't understand why we were asking for something different -- not because you didn't think our concerns were important, but because our needs weren't being communicated clearly. It doesn't mean you guys are not listening; the fault could very well be mine for not explaining it right.

That's why I was happy when you talked about the search for a more elegant solution. I was not being sarcastic when I said it was my favorite reason. I'm fine with waiting -- years if I have to, as long as you understand what we're waiting for and why. And when you started talking about the elegant solution bit, that's when I finally began to realize, "oh, they do understand."

Going back to the communication thing... I think my initial post was another example of my opinion not being communicated clearly. XD; It gives me a knot in my stomach to think that my words have caused such negativity. That was not my intention at all. I've said this before, but it bears repeating: I love Tapastic. And I have you guys to thank you for it.

About IB:
This is my dog.3 She's an Alaskan Malamute. One time, someone looked at her and said, "oh, I know a dog that looks EXACTLY like yours!"

That dog turned out to be a Golden Retriever.

IB and Tapastic may be as different as an Alaskan Malamute and a Golden Retriever. But from a total layman's point of view, it can look like this, kind of: "derp, they're both comic platforms and they're both free. And they're both really big." A lot of the worry probably stems from not knowing anything about how these things work. We're just like that lady who went "oh, a large dog with a lot of hair? Golden retriever."

A Q&A session with former IB users/staff sounds like a really good idea. I understand and respect that there's a lot of sensitive information that can't be talked about. I wish I knew enough about this stuff to know what kind of questions we could ask while avoiding the sensitive stuff, but yeah, I... really don't know anything. XD;

So we're not necessarily questioning Tapastic's long term strategy. We're just asking to be enlightened because yeah, we're all like derp, golden retrievers everywhere. Which might be too much to ask since it's such a huge topic...? People spend years studying this, after all. But would it be possible to talk about some basic stuff and how they relate to Tapastic?

I hope I've done a better job at explaining this time. XD; Please don't forget that I (along with many others here) am deeply grateful for what you're doing. <3 I'm still grateful for the tiny comic/art community sites/forums that I was involved in back in the 90s, and I know I will be grateful for Tapastic for years to come, beyond words.

I agree that the mock-up was an idea that needs to be refined a little. However it brings up a concern I had when I first joined Tapastic. I really wished that there would have been a page or series of page (or even a comic) to take me by the hand and show me all the features of the site. Not just about publishing series but also about using the site as a reader.
I can't tell how long it took me to figure out that it's possible to edit/delete comments, and I figured how to skip lines because I already had knowledge about this trick from previous web experiences ...that younger users may not have. I've never really much used the Search feature either, but access pages of certain series or friends (sometimes didn't find them).
A thing I love about the forums is how there are those messages that display to help you compose your first posts, or to ease expression in general. It's fantastic and super user-friendly. It would be really neat I think if there was something a little like this to teach users how to use the site. There's no shame in doing this and it doesn't mean that the UI is bad. It's like driving a car: when you know how to drive it, it's super functional, but you have to learn how to drive first.
Nowadays a lot of sites do this: facebook with all its updates, Disqus, and pretty much all Google services. I think tutoring is a good choice however simple or complex the feature is =)

(actually a post to the thread not such much a reply directly Cyndi smiley )

same sorry, real sorry. Its just I THRIVE on real time feedback. Page per page, I'm trying the the new page update thang but I think the notification will get hidden (so I spoof post a new page and deleted it to bump the reading list) and then you have to scroll over the whole already pages to get to it so I need to think up a new system of doing it.

I would reconsider condensing down my pages into a episode for the end of an act/chapter but I'd lose the feedback, comments, views, faves's, shares, like others have said. It's just not comfortable for me to do ... though I want to. Again something I have to think about and see what will work.

So far this is by far the best site I've ever posted on in my years so take heart in that in that. I intend to stay here for a very long time!

Feedback is great! RE: Commenting and chapters:

One of the things I love about Tapastic is its commenting system and how we can personally engage with fans and readers. During the Q&A I brought up deleting and consolidating the episodes as a possible temporary method but not as a final, long term solution. This suggestion obviously this doesn't work for everyone! Your concerns about comment deletion are valid.

I personally don't mind losing comment history because while it's nice to have, it gets in the way of reading flow if your goal is condensing the episodes into organized chapters. That's not how I like to display my work. Imho, comments are like greeting cards people send to you on your birthday or when you're sick! Someone put time in effort into writing it and making it. But once you've read them and appreciated their sentiment, they're with you in your heart and memory forever! So even if you throw them away because you run out of storage space, that's okay! This doesn't mean YOU should delete your comments or that you should change your stance about how you store your information. I just wanted to clarify my intentions behind my statement.

I'm sorry if it came off like that! I meant it as a suggestion of something you could do in the meanwhile/what I think looks nice in presenting your episode. Just a possible solution, not the ONLY way to do it.

A lot of you have different ways of organizing your work and displaying it; we try our best to account for as many concerns as possible, but prioritizing/figuring out a way to account for everyone takes time! Also there are a lot of other features we're also working on at the same time haha. For instance:

This is already in the works!!! smiley

iiiiiiiiiiiiiiif there was a way to MERGE pages (like layers in PS) with comments et all I'd be all for it!

And I really appreciate that you did. We did ask about it in the stream, but the chat was moving quickly, so I figured you missed it. This particular point was perhaps something I should've asked privately, since it's one of those things that should never be taken out of context (hell, I was there and saw the context, and I still didn't understand). I'm sorry for the misunderstanding, and it means a lot to me that it has been resolved. ;o; <3 I'm sure the others who were also confused about it feel the same way.

@minzinger Um... I just got a notification about this thread, but not sure what it was about? XD;

@keii4ii, you are very insightful, as always. I agree with a lot of what you have to say, ESPECIALLY the whole part about making a new icon in PS to upload onto Tapastic! I hate that! And I, like you, also use the same thumbnail over and over for each page in a chapter. It's nice to have the option to use a different one for each page (it was helpful for my Advent Calendar special), but when it comes to my main comic, I'd rather just have no icon at all.

I was pretty bummed out when I first started on Tapastic about the whole episode/chapter thing. I've gotten over it for the time being, but it would be nice to be able to have everything grouped as a chapter and update to the chapter, rather than posting individual pages. When I first uploaded Vatican Assassins on here, I had a lot of old archives, so I bulk uploaded each chapter as one episode, but I feel the comic suffered for it, and though I have a lot of content, I have a pretty low number of views. There must be some sort of compromise that the staff can come up with that will allow for chapters.

I don't know if Tapastic users have anything to fear. It seems that the community is pretty strong and the platform has gotten very popular as an alternative to owning a site and as a mirror site. I know a lot of comics that use Tapastic as a mirror. As a web developer, I'm a little biased and think that it's always better to have your own domain, but as a free comic publishing platform nothing beats the ease of use and clean look that Tapastic provides.

The only problem is that those thumbnails don't tell me, the reader anything about why I should read the next or previous episodes. The side-bar collapses when you press 'F' and these mode of viewing becomes sort of an eyesore when all the thumbnails are the same. These are all smaller components that lend itself to a bigger overall aesthetically pleasing experience of reading through a series.

It just tends to be one of those things that the staff enjoys because it feels like the creators are taking their craft more seriously or sometimes a creator will do something to the episode thumbnails that really catches our eye - and we're all about celebrating those moments.

And if you couldn't tell from the stream, it's sort of an inside or running joke at the office. shrug

We are building a cropping tool for episode thumbnails that will function like the episode cropping tool for sharing. Coming soon.

That's exciting! I'm very sure it will boost up the experience for all users OuO
As a side-note I find it funny how you view comments^^ I wish I could say they're forever in my heart, but I have a terrible memory so it's very hard for me to be sure of who said what. Sometimes I go back to my episodes and end up reading old comments I had forgotten about, and it's really cheering and fueling.

I must admit I usually don't look much at the next thumbnail, or at least not in way to be "teased" because I don't want spoilers^^ But I totally agree on the eyesore part. I tend to find it very annoying when the same image is repeated all over the place. When making my thumbnails I always try to go for the part of the picture that I prefer, unless it's too spoilerish (well, there's one or two spoilerish ones because I just liked those parts too much).
It does sound like you guys are having a lot of fun and that's seriously cool! Can't wait to see that tool! OuO