Revenue dissapeared! Revenue bug?

[J.Lovelace]

I didn't know it's impossible. Maybe it was fixed, I remember way back it was possible? Oh well.
But wow 50%, that's greedy hahaha

[xawien]

How would that be halve, i had like $16.xx now its only $1.53????? Can this be solved? I mean thats just unbelievable...all those tips to just go vanish to somewhere.

[MidZM]

That's why I added the + at the end of 50% in my post because it's affecting you, @Chopythes, and me in different ways. mine is almost half, you and Chopy are at 1 and 8.

The only way this can be fixed is if @michaelson or someone else from the staff sees the error or the forums and fixes it, it may take a little bit of time but be patient it'll get sorted out.

[xawien]

I see then, i hope it will be solved soon thank you for your time of replying

[michaelson]

Seems to be a cosmetic bug on your dashboard, on our backend, it still displays the proper balance + available balance.

We'll look into what's causing this error, thanks for reporting!

[LordVincent]

...what the hell is this supposed to mean? I have only ever withdrawn stuff that's actually available. I never bought anything. Is this a bug or what?

[joannekwan]

Pretty sure it's a site bug. I have it and so does this person.

Hello, so my problem is that i just checked my revenue in the avaible section, what should have been around $16.xx, but it shows that the avaible amount is around $1.xx. The balance amount is around $19.xx and i thought it must be some bug or wrong.I refreshed the page a few times it still only shows that! Please help me about this!

[LordVincent]

Well that's good, I was worried something had cocked up resulting in me owing them money somehow

[xawien]

I see thank you for your hard work! I hope it works out easily!

[Yoon]

Sorry.. I made this bug last night.. I just fixed the bug. Your available should be 0 now.
Thank you for the reporting!

[LordVincent]

...what xD I'm going to assume that's a temporary fix to make sure I'm not in the negative at least? Because if not I just lost 20+ bucks xD xD Oh well

[Yoon]

• short story
  I'm sure we don't take your money. You will get all your revenue.

• Long story (I'm not sure I can explain very well since my english is not great but I'll try to do my best.)

• There was a bug that creators could withdraw all revenues if the revenue was > $25
• But tip revenues that are not past 30 days were transferred. Because of the bug.
• So I fixed to prevent it to be not transferred.
• But You've already transferred your revenue.
• So your available was negative.

[LordVincent]

Ahhhh okay then i understand, thank you ^^

I don't judge polite people on their language, I'm swedish myself so english isn't my first language either! I could understand what you meant just fine!

[xawien]

So may i ask @michaelson @Yoon if is there any progression in this matter?

[keii4ii]

@WolfMark Pretty sure it's been fixed? The reason your current balance is greater than your available is because some of the money hasn't been sitting on your account for 30 days yet.

[cleo_san]

Pretty sure it's been fixed? The reason your current balance is greater than your available is because some of the money hasn't been sitting on your account for 30 days yet.

So if I've been tipped in the last few days I just have to wait 30 days until it gets added to the available balance? =) cause otherwise the difference would seem a little bit... drastic XD;

[keii4ii]

Yup. Any money you get on a day has to sit in the limbo for 30 days. e.g. Money you get on July 1st becomes available on July 31st... Money you get on July 2nd becomes available on Aug 1st, etc.

In addition, Apple/Google store fees will be taken out of your current balance before it becomes available. Which is really confusing IMO even with the new explanation they added. Hoping the staff will make that less confusing in the future.

[cleo_san]

Alright, thank you for the explanation, @keii4ii - then I'll just have to wait until the end of August <3

In addition, Apple/Google store fees will be taken out of your current balance before it becomes available. Which is really confusing IMO even with the new explanation they added. Hoping the staff will make that less confusing in the future.

Where exactly can I find this explanation? Oo Now I'm curious =)

[keii4ii]

It's in the explanation box on the right side of your Revenue page.

[Anotheryou]

my tip revenue already 30 days, why my revenue still not added to available balance?