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Mar 2020

Hello everyone,

One of the many challenges we face at Tapas is simultaneously developing the mobile web, web, and mobile app experiences for both readers and creators. We’ve been focusing a lot of our attention recently to the development of our mobile apps which caused a lack of parity between the reader functionality of the website and apps. Our goal was to address this along with other reader experience issues with the new update, but we also acknowledge this update missed the mark on a lot of creator related experiences, and introduced some unintended bugs.

We apologize for the confusion that this has led to and I’m sorry if any of the updates have upset you. That’s not our intention and we acknowledge how you’re feeling. It’s always been our goal to provide an open and safe space for publishing, and build a platform that continually evolves alongside our creator community. Many of the user experience and user interface updates that we launched on the app has led to a significant increase in reader exploration of new series and long term reader retention. We had hoped to bring these improvements over to the web while also revamping the general aesthetics.

We hear you when you say you miss the personality that the previous look and feel of Tapas had - and we hope to address this soon. As for the stark use of white, we were prepping the site for new reader modes that would fill in the negative space.

We are reviewing all feedback being provided and will work on addressing those along with the bugs. As always, I’ll be answering questions in this forum topic as well. In order to help us organize your feedback, it would be helpful if you could also use the form below. Much appreciated.

LINK TO FORM249

all the best,
-Michael Son
Editor in Chief

Confirmed hot fixes and changes below

  • Reintegration of Infinite Scroll for browsing
  • Update to server to address loading times
  • Novel text formatting bug
  • Dashboard button bug
  • Support Banner not appearing bug (episode + series view)
  • Episode view user-experience (support button)

UPDATE

Thank you every one for providing us feedback. We'll be diligently working on addressing the concerns expressed by the creator community and hope to implement changes both big and small in a timely fashion. We appreciate your patience and cooperation during this time. Again, I'd like to reiterate our appreciation for the passion, criticism, and support of the community. We are dedicated to making necessary changes to ensure more readers and creators have a fun, engaging, rewarding, and unique experience whenever reading and creating stories on Tapas.

We apologize for any hurt we have caused with today's update, again, it's never our intention and we completely acknowledge our need for improvement. I hope you understand that we are trying our best to be as accommodating as possible and want to create a relationship with you all that reinforces our willingness to engage in healthy discussions and enact positive changes. We will always do our best to answer questions that arise and be candid in what we can and cannot do.

Thank you again for your continued support, we'll be continuing active correspondence in this topic, updating this parent post with additional changes, and keep you as up to date as possible.

UPDATE 03/12/20

Shipped fixes:
*Novel text formatting bugs
*Updated servers to address loading times
*Notification and notification menu user experience
*Creator dashboard graph loading times
*Homepage banner issues (related to Safari browser)
*Scheduled episode access
*Support banner/Custom Ad Banner

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There are 586 replies with an estimated read time of 143 minutes.

THAT'S THE WAY TO DO IT.
Love you Michael

Thank you for listening to us and asking for feedback. It means a lot

What I find unfair about this is that it feels we're being asked to beta test the new site now, after it already potentially hurt our work's visibility :frowning: I wouldn't mind signing up as beta tester before the changes are released, but now it doesn't feel quite right.

Glad to see y'all are handling this well~ :clap:

Seriously though, a dark mode would be nice.. y'all already apply it on the Mature page for whatever reason, which is the most baffling thing of all the visual complaints I had lol that area looks the most visually pleasing but it's full of lewd stuff I personally don't wanna see dammit

Hm, that's not really our intent and I'm sorry that you feel that way. We're simply trying to consolidate creator opinions and trying to figure out which items to prioritize at this point. For beta testing we typically do more discreet outreach to select creators and compensate for that. Apologies.


Also, I'm stepping away from my computer for a bit but will be back to answer questions at 1:00pm pst.

imma be honest, the Website visual interface wasnt really a thing to prioritize...

Thank you guys for promptly making a form addressing the issue, hopefully our feedback will help!

pinned globally Mar 4, '20

This new version is just... clunky.
It was already so good before, and I don't understand why you would change it when it didn't need fixing.

The differences between the mobile app and the website were good, they made each version optimal for the platform of the user. This version tries too hard to make them similar and it makes the website in particular much more difficult to use.

A full overhaul really wasn't necessary when you could have instead made smaller improvements to better streamline the reading experience.

@Slimy_Boi_Enigma Really summarises the whole thing nicely. There really wasn't any need to change anything. The site worked very well like it was and perhaps only small tweaks were needed.

Thanks for listening Michael. Wish I’d seen this before I fired off my email haha

My opinion about the new look in overall? not yet, I will wait to get used to it for at least 7 days then I can tell if I like it or not.
So far the only thing that bothers me is the disappearance of my comic's banner.

First priority really should be fixing the novel section bugs, as entire sections of missing text (italics) and no breaks between paragraphs are rendering many novels completely unreadable.

That should be priority one!
edit. In this case I would have restored the site, fix the bug, and re-upload. Content missing is critical. The rest is just a matter of nonsens

Agreed. While I don't really read novels here on Tapas (I'm looking at starting when summer rolls around and I've got more free time), the fact that there are issues like that should be (and probably is) at the top of their priority list.

Not really a major bug concerning the novels section: but I just noticed with the new formatting, it gets rid of the automatic breaks between paragraphs.

It makes it hard to read unindented paragraphs, and I only left mine unindented because of the automatic breaks. :dizzy_face:

The breaks are still on the app tho.

People have already brought up the hidden subscribe and support buttons enough, but I'd REALLY like a dark mode if the website palette can't be changed as is. It's giving me a headache to look at it.