It total agreement! This is a generational gap thing. I'm 30 and never really read strip comics. I read the beano as a kid and then the 90's marvel/DC gritty universe of re-imaging of the super hero genre, THAT was my first intro to comics! I do remember seeing strip comics in newspaper as a child but I was more interested in Garfield and his 'I don't like monday's' gags.
And yes I agree here too thats why I advocate education on pacing and flow in comics. Its a hard breast to master but done right with your speech balloons, panel compositions, well pruned dialogue avoiding tangents can bring wonderful results and amazing engagement with our audience.
Comics as an art form has evolved GREATLY since the 90's with the numerous shake-ups at DC/Marvel to pull in more readers with BIGGER story arcs, more and more people reading manga and imports, different culture turning into a melt pot and new medias being born from that. Comics in its current form it nothing like what it was, there several variants, gag a day, strips, long form narrative, Slice of life, horizontal, vertical, condensed, decompressed etc.
Each types appeal to a certain demographic more so than any other, some are universal some are very niche, I would hazard a guess that your's is a niche market thus the reason other readers are confused by its styling.
Again true, thats why its good to write on two levels. ONE point at the important stuff with neon arrows "THIS A PLOT POINT VERY IMPORTANT!" and then there dialogue options where the antagonist calls the hero by her first name OR pet name, .. thats rather formal? Also intimate, hold on did they know each other? were they friends? and there you seed the ideas for the reader to HUNT down the information littered in your comic of their true connection. pieces of puzzle put together over pages
But why have the first level? why make the plot or core info so apparent? Movies. Movies do this, people now expect this, and if your plot isn't as easy to follow as bread crumbs you're screwed. Reader will simply get confused about what's going on and read or watch something else. It sucks that you have to point out the obvious but generally it has to be easy to read and THATS why I put in numerous levels of information, dialogue choices, body language, objects in the background, outfits etc etc
Balancing quick and easy media consumption with in depth storytelling is an art of it own (and one hardly anyone has mastered) but the best place to get a head start on this is Scott Mccloud understanding comics, the mans a god at that.