Having Ink Problems and No Response

[Lucida]

A few days ago I bought some Ink and I’ve never had any issues with that before but this time my ink didn’t get given to me. I thought my purchase just didn’t go through so I bought it again. I checked to see if my purchases worked but neither of them gave me ink and it charged me both times. I sent and a few emails and followed all the things they tell you to do but none of it has worked. They haven’t responded so I’m not sure what to do. @victoria1 I’ve looked around the forms and they say to ask you if you have problems please help

[victoria1]

Hello there! I am so sorry to hear that you haven't received any of your purchased Ink. This is definitely something I can look into. May I ask for your customer support ticket number? I will forward it over to our Customer Care Team to look into right away. Thank you for your patience during this situation.

Best regards,
Victoria

[Lucida]

I’m not sure if this is the customer support number but the order numbers were mm5tn73v92 and mm5tn6z17s .

[victoria1]

I’m not sure if this is the customer support number but the order numbers were mm5tn73v92 and mm5tn6z17s

Thank you so much for sending this in! I'll forward this over to the Customer Care Support Team!

[Lucida]

Thanks so much I really appreciate it!