I think it's hard to say because of how I think about characters. I've mentioned this a few times in various threads, but my approach to creating characters is that I don't categorise personality traits into "virtues" and "flaws", I just give people a set of traits that I view as being mostly neutral.
People have a frustrating tendency to want to categorise other humans into "good" and "bad", and it makes them confused when a "bad person" does something good, or they think if a "good person" does something bad that they've either become a bad person, OR that they were secretly bad the whole time and now the truth is out! ...But really... seriously, most of us have done both good and bad things, and maybe we've done bad things in ignorance or under duress. People can change, and even strong and great people can have moments of weakness.
So when applying that to my comic, it's like... is Rekki a good person or a bad person? I honestly just think she's an average person trying her best, and she's not perfect. She screwed over her best friend because the guy she had a crush on offered her her dream job. That's awful! But she understands that what she did was bad, she's suffering the consequences of what she did and she does have other good qualities, like she takes responsibility, she looks after others and she's very dedicated to her job, so to say she's a "bad person" and deserves punishment doesn't feel right to me.... but I also don't think she necessarily deserves to be rewarded if she apologises for those things or fixes the mess she caused, because her reward will be the stuff being fixed and her soul being at peace.
And then of course, there's the villain, Urien. He's kind of awful, like he really is a total narcissist, and an opportunist. I don't think he's incapable of caring about anyone or anything, or completely incompetent at everything, or that he could never do anything good, because that's ridiculous. We've seen Urien give some legitimately good advice to his squires in the prologue, and sometimes he does seem to care about doing the right thing, even if his motivation is his own vanity. The thing is though... even if Urien did something really nice and good, I still wouldn't blame characters he's hurt for not forgiving him for the unrelated bad things he did, and I wouldn't expect the audience to consider him "redeemed". Urien will always be an opportunistic narcissist, and I don't think that makes him incapable of doing good things, it's just that everything he does will inevitably be motivated by what will benefit him the most in the moment, and that often leads him to do things that hurt others. He thinks he deserves everything the world can give him and genuinely thinks he's smarter than other people and was given an unfair lot in life.
Overall... it's hard for me to think in terms like "redemption" because I don't think people's basic personality traits change that much; only their motivation and how they understand and manage those traits. I don't think terrible people become good so much as people can grow out of harmful behaviours or learn to respect and understand people they were prejudiced against or learn more about the nature of the world and their place in it. I believe in consequences more than punishment. People who hurt others will ultimately isolate themselves, or as my granny, a staunch atheist, always put it, "There'll be no divine judgement from on high, but when you do evil, you destroy your own soul, and that's what hell is; just you alone with your own evil." With all the evidence we have now that punishment rarely works so well as making a person face the consequences or try to make amends, I think there was a lot of wisdom in those words.