Website updates and collecting feedback

[jensrichard77]

This looks new!

On mobile web.

I see a Support button

[FormSans]

Is there any way to have an option to let those who prefer the old look to have that? Like Deviantart has for their site. An option to keep the old look while still having the new one there if people prefer that. That way, everyone wins.

[jensrichard77]

If so.. It would have been there by now.

[rajillustration]

hey just my five cents, having read on the site for a few weeks since the redesign--I really don't like how the subscribe button ever leaves the screen. IMO the "SUBSCRIBE" should be clear, it should be visable, (and it should look nice) and it should never, under any circumstances, leave your screen. We need these subs. I can't be having people pull up a menu to sub. Ever. Not ever. Most people will not be bothered to do it.

Most readers will just read, and then close the screen and then come back days later to this forum saying "heeyyy I was reading a comic that had x y z, does anyone know what it's called???" <--which happens, way too often.

Like if the subscribe button was in a top corner the way tumblr does it--where it just always hangs there, despite how you scroll--I feel like it would help most of us since it would encourage more follows and hopefully encourage more people to join the platform.

[Greetings]

Like if the subscribe button was in a top corner the way tumblr does it--where it just always hangs there, despite how you scroll

I like this idea!

[OBC]

Wasn't it like that with the older design? In the top right area?

[michaelson]

Do you have a projected date for infinite scrolling to return?

We are currently working infinite scrolling but do not have an updated eta at this moment. We are trying to address the memory/load time issue.

---

Apologies for the radio silence - we have been working on updating the website with additional fixes and and adjustments (some of which haven't been shipped yet). We will be making an additional announcement shortly about an update to the web/mobile apps along with a list of next steps for the website. We had to execute a time-sensitive server migration which has delayed some of the additional fixes. Apologies for those delays.

I'll only really be responding to product update questions - while we are reading and monitoring the responses, I feel that part of the discussion has gotten really off topic and aren't conducive to making the website better.

And for those worried, we appreciate the kind thoughts. We have been practicing safe social measures during the covid-19 situation, our entire staff is working from home for the foreseeable future, and have set up thoughtful support infrastructure to ensure both the physical and mental health of staff members. Right now, we're working on creator reach out for our premium creators to figure out what we can do to help during this time - along with helping out our part time and freelance team members.

During this time, we've been working around the clock to also prep the site and apps to better support all creators on Tapas financially for the month ahead - we'll be making an announcement around this shortly as well.

Suffice to say, this has all come at an inopportune time and the real world events that we're seeing are all unprecedented. We are committed to listening to the feedback for the website updates and implementing those in a timely fashion, while also simultaneously trying to address the aforementioned real world events and it's mental, physical and financial impact it has had on our community.

[TAMAnnoying]

Glad to hear from you! Hope you guys continue to stay alert and healthy! <3

[KRWright]

Thank you @michaelson ! I'm glad to hear that everyone is safe and look forward to the announcement!

[vvbg]

Thank you so much for the response, Michael! It gives us much relief to hear that you and the Tapas team are healthy and well!

I also really appreciate the response and care for creators Tapas consistently shows and I look forward to the announcement.

Wishing you all best!

[Greetings]

Relieved to hear that you are all safe! Thank you so much for your hard work and for implementing these precautions, I hope you'll all continue to stay healthy and well - thanks again for taking the time to listen to your creators despite the current global situation, Tapas staff are awesome!

[MichaelFig]

Good to hear you and the staff are doing fine! And I'm pretty interested in the announcement! Stay safe! And thanks for keeps us up to date!

[minerrale]

Thank you for keeping us updated, and really glad to hear you're all safe and as mentally healthy as possible in these circumstances!

Quick question, not sure if this is the right place but i'll try anyway. I saw an ink spring sale on the app, but it doesn't seem to be on the desktop version, is that normal?

Good luck with all the fixes and new stuff you guys are working on, and stay safe!

[michaelson]

Quick question, not sure if this is the right place but i'll try anyway. I saw an ink spring sale on the app, but it doesn't seem to be on the desktop version, is that normal?

Yes - some sales will be app only.

[minerrale]

Thanks for the fast reply!

[Greetings]

Just saw the newsletter, thank you so much for all that you're doing, everything mentioned sounds like it's going to be amazing!

[ThatFanwriter_EV]

Hey, not sure if this has been brought up or addressed, but I haven't been able to earn ink through watching ads on my computer since the website update went live.

Was the ability to earn ink through ads on your computer phased out in the new website update?

I used to be able to watch ads all the time and is how I normally earned ink, but since the update, it always just says "no free ink offers", that never used to happen and no other circumstances have changed (same wi-fi and location ect.)

I can still earn ink through watching ads on the mobile app, but not the desktop, so I was just wondering if anyone else was experiencing this and if it was part of the update

[michaelson]

Was the ability to earn ink through ads on your computer phased out in the new website update?

No - it's still available, but I believe the desktop ads are being requested at a much higher rate than our ad providers have inventory for. We use multiple ad providers for the desktop and apps and there are times where the ad providers are unable to provide adequate inventory which is outside of our control.

[Iris-Grimoire]

Since no one else reported this issue - @michaelson, is it normal for the progress bar on ad revenue to just disappear? I'm still 30 or so away from a hundred(older picture), but a few days after the first update the bar that should be over Balance just disappeared on my dashboard. I thought the Cover update would fix it but it's still gone.

[michaelson]

I've filed a ticket for this issue. Thanks for reporting!