I wasn't even after a means to change the Support system. Just a clarification of language and transparency. As it stands, from the supporter side all that is seen by digging int stuff like the TOS is a statement that the exact value will not be given and that creators get 85%. The creator dashboard does nothing to inform the people who are actually spending the money.
This is what Rosso was referring to. Even if it isn't listing out or tracking each level, being clear and up front about the $1:1200Ink thing would change a lot.
This right here, however, doesn't sit quite right with me. I've worked in accounting before. Tracking these sorts of things is built into the system. And given there's enough in place to track where individual transactions were made, even once given to a creator, to know whether to take out the web or the app based transaction fee...it stands to reason there is already something in place to take that one step further.
But what else concerns me here is that there is no actual discount being applied. In fact, it's the opposite. If once Ink is in the system $1 is worth 1200 (As Michael confirmed), then users are being charged a penalty fee up to 33% for buying too little at once.
A simple solution would be to change the pricing structure at purchase. If Ink has a set value, then it should be purchased at that value. When converting your currency in a different country, you don't get a bonus for having more money. So users should just be able to put in a dollar amount and they get that value in ink at the 1200 mark. It would remove the issue entirely.