Wow @Yoon
You just made my day even greater than it was before.
Thank you 
️
I wasn't even after a means to change the Support system. Just a clarification of language and transparency. As it stands, from the supporter side all that is seen by digging int stuff like the TOS is a statement that the exact value will not be given and that creators get 85%. The creator dashboard does nothing to inform the people who are actually spending the money.
This is what Rosso was referring to. Even if it isn't listing out or tracking each level, being clear and up front about the $1:1200Ink thing would change a lot.
This right here, however, doesn't sit quite right with me. I've worked in accounting before. Tracking these sorts of things is built into the system. And given there's enough in place to track where individual transactions were made, even once given to a creator, to know whether to take out the web or the app based transaction fee...it stands to reason there is already something in place to take that one step further.
But what else concerns me here is that there is no actual discount being applied. In fact, it's the opposite. If once Ink is in the system $1 is worth 1200 (As Michael confirmed), then users are being charged a penalty fee up to 33% for buying too little at once.
A simple solution would be to change the pricing structure at purchase. If Ink has a set value, then it should be purchased at that value. When converting your currency in a different country, you don't get a bonus for having more money. So users should just be able to put in a dollar amount and they get that value in ink at the 1200 mark. It would remove the issue entirely.
Apologies if I get something wrong, I'm new to Tapas, Ink, and skimmed a bit of this thread.
I'm just confused as to why this is so complex? As an avid Twitch user, 100 bits (their currency) ALWAYS equals 1$, no matter any discounts/sales/etc. The fees are placed on the buyers (not necessary, just how they do it), so it costs 1.40$ to buy 100 bits. And that's it. That's their system. No other fees, no other steps, nothing.
Tapas seems like it has way more steps and explanations to get from buying Ink to transferring your balance, and I'm not sure why it's necessary. But I'm also kind of lost. Twitch's system just makes way more sense to me.
100 bits (their currency) ALWAYS equals 1$, no matter any discounts/sales/etc. The fees are placed on the buyers (not necessary, just how they do it), so it costs 1.40$ to buy 100 bits.
So, 100 bits is $1 or $1.40?
It costs 1.40$ to buy 100 bits (that's the only place with fees), but if you give 100 bits to anyone, the receiver will always get 1$.
When @michaelson and team have free time, there will come something about this in the dashboard/support pages. Please give the Tapas some times and go to have fun in the inksgiving.
That's such a clear and simple system. Makes me want to actually use Twitch more! Definitely more than Tapas.
That doesn't mean we can't continue to discuss it.
And what do you mean by "free time." Tapas isn't run like ComicFury or pre-NHN Smackjeeves. It's not a couple of friends working on the weekends to give people a community. They're an actual company. A for profit company with employees and investors. They work out of offices in 2 different countries. They've received over $15 Million in investments.
Knowing @Larslaustsen that’s just a lost in translation from Danish.
He means ”when they have the time”
That still means essentially the same thing.
If this is what they claim, an oversight, then they should be making it a priority to fix. An "oversight" that takes so much money away from creators without informing the buyers is a big deal. Pushing it off to whenever they do the dashboard update (which has no timeline beyond sometime in the next year) means they're okay just taking in all that extra money for however many months there are until then. And not informing people about it.
Because that's really all the "fix" it would take: information. No changes needed. Just give proper information to the people spending and receiving money. Problem solved.
So to be clear--do you mean you want to get rid of the support system entirely, or that you want to use a different unit than ink for this system?
But Yoon’s statement suggests otherwise
Hmm.. which part? 
Here is some facts that I wanted to share..
I don't think we have users who purchased $1.99 Ink package for only 100% Support as you thought. I can't share internal data publicly but I wish we could have 100 people purchase lower packages and support creators...
During Inksgivng, we always turn on 1:1200 Ink package to keep ink conversion rate the same because during the event there are many users who purchased ink page for Support. Tapas keeps nothing.
We've already prepared new sale Ink packages(1:1300, 1:1600) for Dec and 1:1300 Ink package for 2020. We didn't know about this thread when we were preparing. When a user purchases these packages and support to creators we will keep 1:1200 anyway.
We have Inksgiving event once or twice a year and ink back to reader. On May Spring Inksgiving we gave back 1.1 M Ink and On Dec 2019 we will give back 4.2 M Ink for Inksgiving 2019. I think if we keep $$, we don't have this event. Even if we keep money that you pointed, we give back to users more than that money anyway.
Many users earned Ink from our Ink Shop. When a user watches a video ad we give them 10 Ink. Our avg video AD cpm (= 1000 plays $4) is less $4 which mean, we lose 5.2 Ink (10 - (4 / 1000 * 1200)) every rewards. Why do we keep this game? Our one of visions is build the best comic community in the world.
As @michaelson said earlier, We're award of the the Ink system is not for Support system so there are some difficulties to make all sense. And Tapas has been trying hard to keep our community. We keep running/building community using this.
15M for 8 years = per year 1.8 M = per month 150K. and every month we pay 20K for server hosting.. + office rent + etc..
100K for 20~30 people is not enough..
Tapas needs to make money but we don't make money to make a hidden fees and from community. We invest/donate money/efforts to keep building/running Tapas community. We don't use our community for our business. Instead we try to live together.
Please also try to understand what Tapas has been trying/doing for community. Not just pointing out a bad thing and emphasize. I'm pretty sure we've listened our community whenever they say something. We're not evil...
We will ship it soon.
Thank you,
-do you mean you want to get rid of the support system entirely
No.
I think so but nothing decide yet. When we revamp current support program, we will focus on having the same value of Ink like what we had before (2014~2015).
Sorry for making you confused.
Thanks from the extra info;
I'd just like to point out that for me (and from what I understood, several persons on this thread), the issue is not so much the % of the fee taken by Tapas, but rather the fact it's impossible to know what the fee is when we buy.
I'd say, personally, I don't really care that much for the promotions and ink given back, if I don't know what I bought to begin with.
I'm a business owner with an unstable customer base. I know the importance of a solid income that allows to look ahead.
I'd simply like to know how much I support Tapas and how much I support creators (directly) when I buy ink.
Me too. But we can't explain everything to Ink purchasers when they buy Ink. Ink was not designed for Support program but readers buy for both unlock content and support. So I think if there are new options for only Support, it would remove this issue? Right? Readers can still buy/earn Ink but if readers only want to support they can use the new options. the value is same. Support $N -> take some fees -> revenue $(N - fees) and readers can find this information somewhere or when they support.
