When @michaelson and team have free time, there will come something about this in the dashboard/support pages. Please give the Tapas some times and go to have fun in the inksgiving.
That's such a clear and simple system. Makes me want to actually use Twitch more! Definitely more than Tapas.
That doesn't mean we can't continue to discuss it.
And what do you mean by "free time." Tapas isn't run like ComicFury or pre-NHN Smackjeeves. It's not a couple of friends working on the weekends to give people a community. They're an actual company. A for profit company with employees and investors. They work out of offices in 2 different countries. They've received over $15 Million in investments.
Knowing @Larslaustsen that’s just a lost in translation from Danish.
He means ”when they have the time”
That still means essentially the same thing.
If this is what they claim, an oversight, then they should be making it a priority to fix. An "oversight" that takes so much money away from creators without informing the buyers is a big deal. Pushing it off to whenever they do the dashboard update (which has no timeline beyond sometime in the next year) means they're okay just taking in all that extra money for however many months there are until then. And not informing people about it.
Because that's really all the "fix" it would take: information. No changes needed. Just give proper information to the people spending and receiving money. Problem solved.
So to be clear--do you mean you want to get rid of the support system entirely, or that you want to use a different unit than ink for this system?
But Yoon’s statement suggests otherwise
Hmm.. which part? 
Here is some facts that I wanted to share..
I don't think we have users who purchased $1.99 Ink package for only 100% Support as you thought. I can't share internal data publicly but I wish we could have 100 people purchase lower packages and support creators...
During Inksgivng, we always turn on 1:1200 Ink package to keep ink conversion rate the same because during the event there are many users who purchased ink page for Support. Tapas keeps nothing.
We've already prepared new sale Ink packages(1:1300, 1:1600) for Dec and 1:1300 Ink package for 2020. We didn't know about this thread when we were preparing. When a user purchases these packages and support to creators we will keep 1:1200 anyway.
We have Inksgiving event once or twice a year and ink back to reader. On May Spring Inksgiving we gave back 1.1 M Ink and On Dec 2019 we will give back 4.2 M Ink for Inksgiving 2019. I think if we keep $$, we don't have this event. Even if we keep money that you pointed, we give back to users more than that money anyway.
Many users earned Ink from our Ink Shop. When a user watches a video ad we give them 10 Ink. Our avg video AD cpm (= 1000 plays $4) is less $4 which mean, we lose 5.2 Ink (10 - (4 / 1000 * 1200)) every rewards. Why do we keep this game? Our one of visions is build the best comic community in the world.
As @michaelson said earlier, We're award of the the Ink system is not for Support system so there are some difficulties to make all sense. And Tapas has been trying hard to keep our community. We keep running/building community using this.
15M for 8 years = per year 1.8 M = per month 150K. and every month we pay 20K for server hosting.. + office rent + etc..
100K for 20~30 people is not enough..
Tapas needs to make money but we don't make money to make a hidden fees and from community. We invest/donate money/efforts to keep building/running Tapas community. We don't use our community for our business. Instead we try to live together.
Please also try to understand what Tapas has been trying/doing for community. Not just pointing out a bad thing and emphasize. I'm pretty sure we've listened our community whenever they say something. We're not evil...
We will ship it soon.
Thank you,
-do you mean you want to get rid of the support system entirely
No.
I think so but nothing decide yet. When we revamp current support program, we will focus on having the same value of Ink like what we had before (2014~2015).
Sorry for making you confused.
Thanks from the extra info;
I'd just like to point out that for me (and from what I understood, several persons on this thread), the issue is not so much the % of the fee taken by Tapas, but rather the fact it's impossible to know what the fee is when we buy.
I'd say, personally, I don't really care that much for the promotions and ink given back, if I don't know what I bought to begin with.
I'm a business owner with an unstable customer base. I know the importance of a solid income that allows to look ahead.
I'd simply like to know how much I support Tapas and how much I support creators (directly) when I buy ink.
Me too. But we can't explain everything to Ink purchasers when they buy Ink. Ink was not designed for Support program but readers buy for both unlock content and support. So I think if there are new options for only Support, it would remove this issue? Right? Readers can still buy/earn Ink but if readers only want to support they can use the new options. the value is same. Support $N -> take some fees -> revenue $(N - fees) and readers can find this information somewhere or when they support.
hahahaha it's not.. sorry if you feel that way.. I felt bad because I designed this system so want to fix the problem and there was any bad intended this issue because there was no support option when I designed it. 
Thank you for saying this.. I'll try my best!
Do you think a second system would be able to simplify everything? I suspect if you guys would be able to find a solution that is easily explained and has a straight forward payout structure, there would be little left in terms of confusion.
Thanks for all these answers, Yoon. It may not feel that way when you spend time here on the forums, but most of us appreciate what you guys do lol
That was what I read in all of your answerings. That’s so real and you are not hiding.
This is a community and we live here, for better and for worse.
We support
We cheer
We fail
We help
your transparency is greatly appreciated.
and if i'm being honest, what you said worries me greatly...
Why do we keep this game? Our one of visions is build the best comic community in the world.
anyone remembers Inkblazers?
Inkblazers shut down on February 1, 2015 as the creators could no longer financially support the continuation of the site
while it is very generous of you to give a lot to the community even if at a loss on your end, i really hope you guys have future-proof plans from keeping this ship from sinking.
I wasn't into comics when Inkblazers was around, but i rememer so many creators where hit greatly by the loss of this platform. Maybe allow creators to purchase ad spaces (that shuffles so everyone can get a fair chance) and this way, you can make some profit and both parties are happy?
anyway i digress.
thanks once again and wishing you guys the best.
You know. I’m into Ko-Fi and I’m fine with Paying 6$ months For special features.
Why can’t I pay 6$ to Tapas for having my own locked space where readers can pay to see my ekstra stuff?
The marked is there. Just pick it up.
This is exactly my question. There are many ways of fixing the system that would simplify it on both ends. It really is needlessly complicated on both ends. And it doesn't help the fact that there is no clarity of even the basics in the TOS or anywhere. Not even the simple statement of once it's in a creator's hand it's a 1:1200 ratio.
@Yoon This is a matter of transparency and clarity to users on the basics of the system.
But if you want to actually change the system, completely dropping the gamified pricing structure would be of great benefit to users and creators alike. Like was mentioned above, Twitch is a great example. When buying bits, the fee is applied at purchase and everyone knows that giving 100 bits is giving $1. A clear and easy to understand system. One that allows users to know how much they really are giving.
My concerns here are two fold. The first is that the system is needlessly complicated to the point that from the outside it looks intentional. The second is that it took this much effort just to get anything close to a straight answer. It wasn't until I put money into the system and provided proof that anyone budged on just repeating the vague things already in the TOS and "what-ifs" based on fees and the like.
If you genuinely cared about your users and their experience, you would consider a more streamlined system. Holding to the current pricing structure means you're okay with obfuscating details from your users and leading supporters into thinking they're giving more than they really are.